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What is Shipedge?

Shipedge is a warehouse management system (WMS) and order management system (OMS) designed for e-commerce fulfillment operations. It provides comprehensive warehouse management, inventory tracking, order processing, and returns handling capabilities. Primary Purpose: Shipedge delivers end-to-end warehouse and order management for brands and 3PLs, enabling real-time inventory visibility, efficient fulfillment workflows, and streamlined returns processing.

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What Does the Integration Do?

When a customer initiates a return through Redo, the system automatically creates an RMA (Return Merchandise Authorization) in Shipedge, notifying the warehouse that items are being returned. Products are mapped using SKUs, and return reasons are transmitted to help warehouse staff handle returned items appropriately. When the warehouse receives the returned items and marks the return as received in Shipedge, a webhook notification is sent to Redo to automatically process the return — issuing refunds, store credit, or creating exchange orders without manual intervention.

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How to Set It Up

Follow these steps to configure the Shipedge integration with Redo.

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Prerequisites

Before you begin, ensure you have:
You must have an active account with Shipedge.
You need your Shipedge API Key, Account ID, Integration Host, and Warehouse code. These can be found in your Shipedge account’s API settings.
You need administrative access to your Redo merchant dashboard to configure integrations.

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Configuration Steps

1

Obtain Shipedge API Credentials

  1. Log into your Shipedge account and navigate to API settings
  2. Generate or copy your API Key and Account ID
  3. Note your Integration Host — this is the subdomain of your Shipedge URL (e.g., your-company)
  4. Note the Warehouse code for the warehouse that will handle returns
2

Navigate to Integrations

Go to Settings > Returns & Claims > Integrations in your Redo dashboard and locate the Shipedge card.
3

Connect Shipedge

Click Connect on the Shipedge integration card.
4

Enter Connection Details

In the configuration form, provide:
  • Account ID (required): Your Shipedge account ID
  • API Key (required): Your Shipedge API key for authentication
  • Integration Host (required): Your Shipedge integration host (e.g., your-company)
  • Warehouse (required): The warehouse code for returns
5

Complete Setup

Click Connect to complete the setup.
6

Test the Integration

Create a test return, generate a shipping label, and verify the RMA appears in Shipedge with the correct order details, products, and tracking information.

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Webhook Setup

Merchants must manually create a webhook subscription in their Shipedge account to enable automatic return processing when items are received at the warehouse. Without this webhook, returns will not be automatically processed in Redo when Shipedge marks them as received.
Follow Shipedge’s documentation on adding webhooks to create a webhook subscription for the simple_returns/order_received event. This webhook notifies Redo when returned items have been received at the warehouse, triggering automatic return processing (refund, store credit, or exchange).

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How Long Does It Take?

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Setup Timeline

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Operational Timing

1

RMA Creation

Real-time (1-3 seconds) after return is processed and shipping label is generated.
2

Return Processing

Automatic via webhook — when the warehouse marks items as received in Shipedge, Redo automatically processes the return (refund, store credit, or exchange).
3

Warehouse Processing

Varies by warehouse SLA, typically 1-3 business days from when items arrive at the facility.

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Support

For issues with the Redo integration configuration, return processing, or data synchronization, contact support@getredo.com. For issues with access, API credentials, or warehouse operations, contact your account manager or support team.